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Regulations and privacy policy of the One Shirt store


The following regulations and privacy policy define the rules of using the online store available at and the rules for concluding product sales contracts.




  1. Seller, administrator - the owner, store administrator and personal data administrator operating at is Katarzyna Pawlak running a business under the name One Shirt Anna Motylewicz-Pawlak, Dębowa 40 75-685 Koszalin, tax identification number: PL6691553092,, contact telephone number +48 690150881.

  2. Customer - means an entity for which services may be provided electronically or with which a sales contract may be concluded, in accordance with the regulations and provisions of law.

  3. Online store / shop - website available at , through which the customer can purchase goods from the seller.

  4. Products / goods - movable items presented in the online store that may be the subject of a sales contract.

  5. Order form - a service available on the store's website, by means of which a customer who does not have a user account can purchase goods in the store.

  6. Regulations - these regulations of the online store.


  1. General provisions.


1. The One Shirt online store is run by the Seller.
2. These Regulations define the rules for concluding contracts for the sale of Goods between the Seller and the Customers, using means of distance communication and using the Online Store by Customers.
3. In terms of services provided electronically, these Regulations are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2013, item 1422, as amended). The Regulations are addressed to all Customers of the Online Store. The Regulations are available for customers free of charge on the website of the Online Store. The customer is obliged to comply with all the provisions of the Regulations. The sale takes place on the basis of the current version of these Regulations, i.e. in force at the time of placing the order and accepted by the Customer.
4. All information on the Store's website relating to the Goods (including prices) shall not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract specified in Article 71 of the Civil Code.
5. Information about the price provided on the website of the Online Store is binding from the moment the Customer receives the e-mail message referred to in clause III. 5 of the Regulations. After successfully placing the order (the Customer receives the e-mail referred to in the provision III section 5 of the Regulations), the price will not change regardless of price changes in the Store that may occur in relation to individual Goods.
6. Photos of the Goods are posted on the Online Store website for example purposes and are used to present the models specifically indicated on them. . The colors of the exemplary models in the photos on the online store's website may differ from the actual colors, this is due to the variety of available computer equipment and its individual settings, in particular the monitor and graphics card settings.

7. Customers have the option of purchasing Goods in the Online Store, regardless of whether they have registered, by completing the Registration Form and creating a profile.
8. The condition for an effective order placement is to provide accurate and true address data by the Customer indicated in the Order Form or Registration Form, as well as the telephone number and e-mail address at which it will be possible to contact the Customer by the Seller.


II. Terms and conditions of using the online store.


1. The condition for using the services of the online store is to read and accept these Regulations. by placing an order, the customer accepts the content of the Regulations.
2. The information provided in the registration form and in the order form should be true and up-to-date. In the event of providing untrue or out-of-date information, in particular the customer's personal data, the seller is not obliged to complete the order. It is forbidden for the customer to transmit or make available content that is illegal or infringing the rights of third parties.
3. The Seller takes the necessary technical and organizational measures to prevent unauthorized persons from obtaining and modifying the data provided by the customer during registration and when placing orders.
4. Effective placing of an order is possible only if the goods selected by the customer are available in the Seller's warehouse or can be produced by the Seller. Information about availability can be found on the subpage of the website related to a specific product. In the absence of goods or inability to produce the ordered goods, the customer is immediately informed about this fact and has the option - at his choice - to change the order in whole or in part, or to cancel the order. the customer will receive information about it by e-mail to the e-mail address provided by him. in the event of cancellation of the order, the payment made by the customer for the ordered goods, which cannot be delivered, will be refunded by the seller immediately, not later than within 7 days from the date the customer informs about the cancellation of the order.


III. Placing orders.


1. Placing an order by the customer is possible after fulfilling all the following activities, i.e. after:
a) correctly filling in the "order" form on the store's website,
b) getting acquainted with the store regulations,
c) accepting the store regulations.
2. placing an order by the customer means acceptance of these regulations.


IV. Order fulfillment.


  1. After the Customer receives confirmation of the offer acceptance, the process of order fulfillment by the Seller begins.

  2. . The seller reserves the right to refuse to process orders when:
    - the order form has been incorrectly completed,
    - all the necessary data has not been provided in the order form,
    - the order was placed in breach of these regulations,
    - when the transaction price is the result of an obvious seller error or a system error.

  3. The approximate date of dispatch of the order is 3 business days from the date of receipt of the payment for the order on the Seller's account (unless the "cash on delivery" payment method has been selected). In the event that the expected time of order fulfillment will be extended (due to the availability of goods), the Seller will immediately inform the Ordering Party about a possible delay.

  4. The goods are delivered to the address indicated in the territory of the Republic of Poland via a shipping company. The expected time of delivery of the Goods by the carrier is 1 business day from the day following the shipment.

  5. It is recommended that the Customer, when collecting the parcel with the Goods, checks its condition. In the event of damage or breach of the packaging, it is advisable to draw up a damage report in the presence of the courier, which, together with any complaint, should be immediately sent to the Seller.

  6. Orders are processed in the order in which they are received until stocks are exhausted.

  7. A proof of purchase is sent via email. If the Ordering Party is a VAT payer and wants to receive an invoice, should send the Seller relevant information about it, e.g. via e-mail directly after the purchase, providing the necessary data.



V. Making payments, prices.


1. All prices of goods posted on the Store's website:
a) are given in Polish zlotys,
b) include VAT,
c) do not contain information on costs resulting from a method of payment other than bank transfer ("cash on delivery" or "PayPal").
2. The cost of delivery of the goods to the Ordering Party in Poland and the EU is covered by the Customer.
3. The customer has the right to choose the method of payment for the ordered Goods:
a) in cash, to the person acting on behalf of the carrier to whom the Seller entrusted the delivery of the ordered Goods (cash on delivery);
b) by bank transfer prior to delivery. If the Customer chooses the payment method in the form of a prepayment by bank transfer, failure to receive the payment to the Seller's bank account within 7 days from the submission of the order confirmation, will result in the cancellation of the order. Payments via bank transfer should be made to the Seller's bank account:

Account owner: One Shirt Anna Motylewicz-Pawlak
Account number: PL83 1140 2004 0000 3102 8407 7094

In the title of the transfer, please provide the name and surname of the ordering person and the order number.

c) bank transfer, card payment via an external payment system Paypal, operated by Paypal (Europe) s.à rl & cie, sca based in Luxembourg (in this case, the order will be processed after the seller sends the customer confirmation of the order and after the seller receives information from the Paypal system about the payment made by the customer).
d) bank transfer, card payment via an external payu payment system, operated by PayU sa with its registered office in Poznań (in this case, the order will be processed after the seller sends the customer confirmation of the order and after the seller receives information about the payment from the stripe system by a client).

3. The Seller reserves the right to change the prices of the Goods, carry out and cancel promotional campaigns and sales, or make changes to them. The above right does not affect the prices of the Goods in orders placed before the effective date of the price change, terms of promotional campaigns or sales.
4. Promotions in the Online Store cannot be combined, unless the promotion regulations provide otherwise.



VI. Delivery of the ordered goods.


1. The ordered goods will be delivered by the seller by post or courier.
2. Shipment is carried out from 1 to 3 business days from the moment the payment is credited to the seller's account in the case of payment by bank transfer and from 1 to 2 business days from the moment of placing the order in the case of cash on delivery.
3. The cost of delivery (shipping) of the goods is borne by the Customer and is added to the value of the Customer's order. This cost is indicated to the customer before placing the order. The amount of this cost may depend on the method of delivery chosen by the customer (e.g. courier, parcel locker) and the method of payment chosen by the customer (e.g. cash on delivery). We offer free delivery in Poland for orders over PLN 600.
4. The Seller shall not be liable for delays in delivering the shipment resulting from reasons beyond his control, unless such liability results from legal provisions.
5. Each shipment is inspected by the Seller and properly packed. It is recommended that the customer, when collecting the parcel with the goods, checks its condition. in the event of damage or breach of the packaging, it is advisable to prepare a damage report in the presence of the courier, which, together with any complaint, should be immediately sent to the Seller.
6. The customer (buyer) each time grants the seller a one-time power of attorney to send the purchased goods to him by companies providing postal services or courier companies.
7. The maximum order fulfillment time is 7 business days. After this date, the customer is entitled to cancel the order by sending a written declaration to the seller or via e-mail. in this case, the Seller shall immediately return to the Customer who is a consumer all payments made by him, including any costs of delivering the goods.
8. Orders are processed in the order in which they are received, until stocks are exhausted.
9. In the case of orders outside Poland, the shipping cost is calculated individually, depending on the destination country. You can check the cost by going from the basket level to the checkout stage and selecting the desired country to which your order is to be delivered from the drop-down list.
10. In the case of orders abroad, the delivery time depends on the country of destination. We send parcels via UPS, if you are interested in the approximate delivery time, write to us at Important: when ordering outside the European Union, the Recipient must take into account the possibility of charging additional fees taxes and customs clearance, which he will have to pay before collecting the package. We are not responsible for the aforementioned surcharges and they will not be refunded. Any doubts related to customs clearance and possible costs are available at the local customs office at the destination.


VII. Return of purchased goods.


1. Pursuant to Art. 27 of the Act of 30 May 2014 on consumer rights, the Customer who is a consumer has the right to withdraw from the sales contract within 14 days from the date of receipt of the goods.
2. The 14-day period indicated above is counted from the day on which the Customer acquires, or a third party other than the carrier, the person indicated by the Customer acquires, physical possession of the goods. To meet this deadline, it is enough to send the Seller information on the exercise of the Customer's right to withdraw from the contract before the deadline to withdraw from the contract.
3. The goods returned by the customer should be packed in an appropriate manner, ensuring no damage during transport, packed in the original packaging. The goods must be returned with complete equipment and accessories (tags and all used security features) and return form to the following address: One Shirt, ul. Franciszkańska 20, 75-254 Koszalin
5. Goods made on special order, ie made to measure, with the customize service of applying personalized embroidery, or according to individual arrangements, shall not be returned.
6. The returned goods may not have any signs of use or smells.
7. The above requirements as to the return do not infringe or limit the Customer's rights to file a complaint in accordance with the law. The above requirements in relation to Consumers should be interpreted each time in accordance with applicable law.
8. In the event of withdrawal from the sales contract, on the basis of the principle set out in point 6.1., Both the Seller and the Customer who is a consumer are obliged to return everything received from the other party under the concluded contract.
9. The direct costs of returning the goods, ie the cost of packaging and returning the goods in connection with withdrawal from a distance contract, are borne by the Customer.

Goods return procedure

1. Print and complete the return slip. if you cannot print it out manually.
2. Pack the products with complete equipment and accessories safely, attach the fully completed return card and the proof of purchase that was attached to the order received. If you are returning only part of the order, please send back only the product without accessories and receipt.
3. Goods returned should be sent to the following address:

One shirt
ul. Franciszkańska 20, 75-254 Koszalin

Tel. 690150881


KOS10M parcel locker

Ul. Monte Cassino 28

75-412 Koszalin

tel. 602 131 892

4. We will refund the payment within 7 days from the date of receipt of the return. The form of refund will be the same as the form of payment made by you.

VIII. Complaints about the goods.


  1. Pursuant to the Act on special conditions of consumer sale and the amendment to the Civil Code of 27 July 2002 (Journal of Laws of 2002, No. 141, item 1176, as amended), the Seller is responsible for the non-compliance of the goods with the contract in relation to the customers who are consumers. In the case of Clients who are not consumers, the Seller is liable under the terms of the Civil Code.
    2. When submitting a complaint, the customer is obliged to send the goods with the proof of purchase to the following address:

One shirt
ul. Franciszkańska 20, 75-254 Koszalin

Tel. 690150881


KOS10M parcel locker

Ul. Monte Cassino 28

75-412 Koszalin

tel. 690150881

3. The customer should provide contact details in the complaint form (telephone number or e-mail address) enabling contact with the customer.
4. Shipping costs are covered in full by the Customer.

Goods complaint procedure:

1. Print and fill in the complaint form. If you cannot print it out manually.
2. Pack the advertised product, attach the carefully completed complaint form and the invoice / receipt (proof of purchase that was attached to the order you received).


IX. Privacy policy. Personal data protection. Cookies.


1. The Customer's personal data is processed by the Seller as the Administrator of personal data (hereinafter referred to as the "Administrator") solely for the purpose of concluding a sales contract.
2. Providing personal data by the Customer is voluntary, but necessary to conclude a sales contract.
3. The Seller uses appropriate organizational and technical measures to protect the processed personal data.
4. The customer has the right to lodge a complaint with the authority competent for the protection of personal data, the right to object, the right to access his personal data, request rectification, deletion, limitation of processing and data transfer.
5. The customer's personal data is processed in accordance with the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / we (Dz.urz.ue.l No. 119, p. 1) (hereinafter also "GDPR") and other currently applicable, i.e. for the entire period of processing certain data, the provisions of the law on the protection of personal data. Personal data means information relating to an identified or identifiable natural person (hereinafter referred to as "personal data"). An identifiable natural person is a person who can be directly or indirectly identified, in particular on the basis of an identifier such as name and surname, identification number, location data, internet identifier or one or more specific factors determining the physical, physiological, genetic, psychological, the economic, cultural or social identity of a natural person.
6. The administrator takes special care to protect the interests of data subjects, and in particular ensures that the data collected by him are:
- processed in accordance with the law, fairly and transparently for the data subject;
- collected for specific, explicit and legitimate purposes and not further processed in a manner inconsistent with these purposes;
- adequate, relevant and limited to what is necessary for the purposes for which they are processed;
- correct and, if necessary, updated;
- stored in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the data are processed;
- processed in a manner ensuring adequate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by appropriate technical or organizational measures.
7. The purposes of processing Customers' personal data by the Administrator are in particular:
- conclusion and implementation of the sales contract - personal data are needed to execute the Customer's order and perform the concluded contract, in particular to confirm its submission and reserve or send the selected product to the Customer, as well as, if necessary, contact the Customer in this matter;
- receiving and considering complaints;
- pursuing claims and defense against claims, also from third parties;
- fulfillment of legal obligations resulting from the provisions of, among others tax and accounting, especially in the case of paid contracts;
- correspondence with clients, including replying to clients' messages.
8. The administrator may process the personal data of customers provided when placing orders in the online store, in particular: name and surname; e-mail address; contact telephone number; address (street, house number, apartment number, zip code, city, country), address of residence / business / seat (if different from the delivery address), bank account number, and in the case of non-consumer customers, additionally the company name and tax identification number (nip).
9. Every customer is entitled at any time to:
- lodging a complaint to the president of the personal data protection office;
- access to personal data (including e.g. receiving information which personal data is processed);
- requests for rectification and restriction of processing (e.g. if personal data is incorrect) or deletion of personal data (e.g. in the event that they would be processed unlawfully);
- withdrawal of any consent given to the administrator at any time, but the withdrawal of consent does not affect the processing carried out by the Administrator in accordance with the law before its withdrawal;
- object to the processing of personal data concerning him, carried out in order to implement the legitimate interests of the Administrator.
10. Personal data may be stored for the period of using the online store (and may be deleted after three years from the last customer activity within the online store).
11. Personal data will also be stored when the law (accounting or tax) will oblige the Administrator to process them.
12. Personal data will be stored longer in the event that the Customer has any claims against the Administrator, in order to pursue claims by the Administrator, or to pursue or defend against claims of third parties, for the period of limitation specified by law, in particular the Civil Code.
13. The cookie files technology used by the Administrator collects information about each person visiting the online store. the following provisions of the regulations apply to people who use the online store, regardless of whether they remain its customers (place orders), hereinafter referred to as "visitors".
14. Cookies - small text information sent by the server and saved on the side of the visitor's device (usually on the hard drive of the computer or on the mobile device). It stores information that the online store may need to adapt to the ways the visitor uses it and to collect statistical data about the online store (including which pages have been visited) and data about the domain name. Internet service provider or the visitor's country of origin. The technology that stores and accesses the visitor's ID allows the application to run off-line and to save the visitor's preferences.
15. Data collected by cookies. A visitor using an online store in which cookies are used to identify their browser or device - cookies collect various types of information that, as a rule, do not constitute personal data (they do not allow the identification of the visitor). In relation to information collected by cookies, the provisions of the regulations relating to personal data apply, in particular regarding the rights of the data subject. Information on information collected by cookies is also made available, e.g. in the content of the information clause placed in a visible and easily accessible place during the first visit to the online store.
16. Legal basis for the use of cookies. Obtaining and storing information with the use of cookies is possible based on the consent of the visitor. By default, web browsers or other software installed on a computer or other device connected to the network by default allow cookies to be placed on such devices, and thus to collect information about visitors. In the web browser settings or as part of the regulations on our website, the consent expressed to the use of cookies may be modified or revoked at any time. Withdrawal of consent does not affect the lawfulness of the processing which was carried out on the basis of consent before its withdrawal. The basis for the processing of the data obtained in this way is the Administrator's legitimate interest, which is the need to ensure the highest quality content presented by the Administrator by adapting them to the preferences of visitors.
17. The cookies used are primarily intended to facilitate the use of the online store by the visitor by "remembering" the information provided once, so that the visitor does not have to provide it each time.
18. Cookies used in the online store are not harmful to the visitor or the computer or other end device used by them, therefore we recommend that you do not disable them in browsers. The online store uses two types of cookies: session cookies, which remain on the visitor's computer or mobile device until they leave the online store or turn off the software (web browser), and permanent cookies, which remain on the visitor's device for the time specified in the cookie parameters. or until they are manually removed from the web browser.
19. Analysis and statistics. We use cookies to track website statistics, such as the number of visitors, the type of operating system and web browser used to browse the website, time spent on the website, subpages visited, etc. we use google analytics in this regard, which involves the use of cookies from google llc. As part of the mechanism for managing cookie settings, you have the option to decide whether we will also be able to use marketing functions as part of the google analytics service.
20. Marketing. We use marketing tools such as facebook pixel to target ads to you. it is related to the use of facebook cookies. As part of the cookie settings, you can decide whether you consent to our use of the facebook pixel in your case.
21. The administrator, taking into account the state of technical knowledge as well as the nature, scope, context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons with a different probability of occurrence and the severity of the threat, applies appropriate technical and organizational measures ensuring the protection of personal data being processed with appropriate to the threats and categories of data protected, and in particular, protects the data against their disclosure to unauthorized persons, removal by an unauthorized person, processing in violation of applicable laws and change, loss, damage or destruction. Providing information on the technical and organizational measures used to ensure the protection of processing to the outside world may weaken their effectiveness and therefore jeopardize the proper protection of personal data. The administrator provides the following technical measures to prevent the acquisition and modification of personal data sent electronically by unauthorized persons:
- securing the data set against unauthorized access;
- ssl certificate on the website of the online store where personal data is provided.


X. Newsletter. Regulations.


1. General provisions:
a) These regulations of the newsletter service define the rules for the provision of the service of content delivery by e-mail (hereinafter referred to as the "newsletter service") by the Service Administrator.
b) The administrator of the service is One Shirt Anna Motylewicz-Pawlak with its registered office in Koszalin, at ul. Dębowa 40, tax identification number: PL669
c) To use the newsletter service, it is necessary to have an e-mail address.
2. Subject of the newsletter service:
a) the newsletter service consists in sending by the service administrator to the e-mail address provided by the customer messages containing information about the offer of the online store , including promotions.
b) The user, by concluding a contract for the provision of the newsletter service with the service administrator, provides his e-mail address provided in the newsletter form in order to receive the messages referred to in the above provision.
c) The newsletter service is started after the conclusion of the contract for the use of the service.
3. Terms of using the newsletter service:
a) The newsletter service is completely free.
b) The newsletter service can be used by any person who on the website in the newsletter section (e.g. a pop-up window or selecting consent at the order summary) provides his e-mail address and then confirms with the "subscribe" button or checking the consent in the selection box at the order summary. clicking the "subscribe" button or selecting the selection box sends the e-mail address provided to the service administrator and starts the newsletter service.
c) Messages sent as part of the newsletter service constitute works within the meaning of copyright law and are protected by law. Any copying, modification and use contrary to the intended purpose or without the consent of the Administrator of the service may constitute a violation of the law.
4. The duration of the newsletter service:
a) The contract for the use of the newsletter service is concluded for an indefinite period.
b) The customer has the right to terminate the contract for the use of the newsletter service. such denunciation takes effect immediately.
c) The person using the newsletter service terminates the contract for using the service by sending a statement to the e-mail address:, by traditional mail to the address of the service administrator provided in the general provision or via a link in any e-mail from the newsletter service ("unsubscribe myself ").
d) The service administrator has the right to delete a non-existent or incorrect e-mail address provided by the Customer.
e) The administrator of the service may at any time suspend or terminate the provision of the newsletter service after informing the Clients to the e-mail addresses provided by them.
5. Personal data in the newsletter service:
a) The service administrator is the administrator of personal data processed for the purpose of providing the newsletter service.
b) Personal data is processed on the basis of an e-mail address provided for the implementation of the newsletter service.
c) Personal data is processed by the service administrator in accordance with the law and only for purposes related to the implementation of the newsletter service - informing about products and services available on the offer.
d) Providing personal data is voluntary, but necessary for the newsletter service.
e) Personal data is stored until the consent to receive the newsletter service is withdrawn.
f) The service administrator provides persons whose personal data is processed, the exercise of rights under the law, including the right to access their own personal data, rectify it, change it, delete or transfer it, and also the right to request limitation of the processing of personal data and to submit object to such processing on the terms specified in the relevant provisions Each person whose data is processed also has the right to lodge a complaint with the president of the personal data protection office.
g) Personal data concerning customers are protected by the Administrator of the service against their disclosure to unauthorized persons, as well as other cases of their disclosure or loss or unauthorized modification of the indicated data and information by applying appropriate technical and organizational safeguards.
h) In matters relating to the processing of personal data reported in the course of providing the newsletter service, not regulated in the regulations of the newsletter service, the relevant provisions of the privacy policy shall apply, the content of which is available at
6. Complaints about the newsletter service:
a) Complaints regarding the newsletter service should be submitted to the following e-mail address: or by traditional mail to the address of the service administrator provided in the general provision.
b) The complaint should include the data of the person submitting the complaint, necessary to send information about the result of considering the complaint and a description of what were the irregularities in the newsletter service and what are the expectations for the resolution of the complaint.
c) The service administrator examines the complaint within 14 days from the date of its receipt.


XI. Seller's Responsibility.


The seller is not responsible for the consequences of improper or inconsistent with the regulations of the order by the customer, in particular incorrect completion of the order form.


XII. Severability clause.


If any provision of these regulations is found to be illegal, invalid or ineffective, such provision will be treated as non-proprietary and at the same time not affecting the validity, effectiveness and enforceability of any other provisions of the regulations. Such unlawful, invalid or ineffective provision should be replaced by a valid provision which, as closely as possible, reflects the economic purpose of the provision considered to be

illegal, invalid or ineffective.







XIII. Contact details.


One Shirt Anna Motylewicz-Pawlak

Ul. Debowa 40

75-685 Koszalin


+48 602131892

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